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NHS Directory of Services

The Directory of Services (DoS) is the national NHS directory for NHS Urgent Care services. In particular, it is the engine behind NHS 111. 

The DoS is sometimes also referred to under the terms NHS Service Finder or Access to Service Information (A2SI).

Each area employs a Directory of Service (DoS) Lead to keep the profiles of urgent care services that are available, up to date. The SCW DoS Hub supports the NHS directory for urgent care services in Somerset, Hampshire, Buckinghamshire, Oxfordshire, Berkshire West, and East Berkshire. 

We work to ensure our customers get value from this service.

Ensuring services are used more effectively

The Directory of Service (DoS) Hub keeps service profiles up to date and accurate. It also liaises with commissioners, service leads, and urgent care providers to ensure the use of the services is optimised.

This contributes to reducing unnecessary admission to emergency departments, unnecessary GP appointments, and making better use of specialist services.

Working closely with the local 111 and out-of-hours (OOH) providers is key.  Call handlers and clinicians need to have confidence in the services displayed on the DoS.

24/7 support

We provide you with 24/7 support so that emergency changes can be applied to the Directory of Service (DoS) outside of working hours where needed. DoS updates and changes are only applied following the completion of all necessary governance steps.

  • Contact This email address is being protected from spambots. You need JavaScript enabled to view it. for in-hours and routine support.
  • For out-of-hours and emergency issues telephone 01278 727406
  • To report a potential major technical fault with live DoS, please contact the SSD service desk on 0300 3034 034 (in-hours) and 0300 3035 035 (out of hours)

System developments

The Directory of Service (DoS) Hub adopts developments to expand its functionality and use, such as direct appointment booking and through other applications such as MiDoS.

Directory of Services needs to be notified of all changes such as:

  • There is a change to service demographics
  • A change in the clinical capability of a service
  • Any GP practice mergers/closures or GP clinical system upgrades
  • GP training / protected learning time dates
  • New local NHS services  planned or already commissioned/available
  • Any service experiencing severe capacity issues or other factors which impact access to a service (e.g. a terrorist event or loss of power).

Access the Directory of Services

Various NHS Staff and Health Care Professionals require access to the Directory of Services.

111 staff access the DoS automatically through NHS Pathways.

For direct access we recommend MiDoS but this is currently only available in some regions.

Where MiDoS is not locally commissioned it is possible to have access to the DoS through the Mobile Directory within DoS: NHS Service Finder.

To get a log-in account set up, visit the NHS Digital website.

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