Your care, your way - communications and engagement

Complete review of communication and engagement tools for community health services in Bath and North East Somerset with a six-week turnaround.

The challenge

Bath and North East Somerset (BaNES) CCG and the County Council asked us to support the launch of a project aiming to review community health services – Your care, your way.

The project aimed to provide access to the best possible health and care services for local people. We were tasked with managing the launch of the project by providing a complete set of communications tools in just six weeks. 

The approach

We provided expertise in project management, external communications, developing publications, graphic design, and event management.

Our work included:

  • The creation of a 'Your care, your way' leaflet from initial copy draft to design and print, development of four 'Your care, your way' posters, and accompanying banners.
  • Copy for a new website was created, as well as overseeing the complete design and development of the website in preparation for the community engagement event.
  • Our communication and engagement professionals managed and delivered not only the community health services event, but further developed a film and related photographs from the event for use in future advertising.
  • Our team delivered the project requirements against an ambitious deadline and within budget for the CCG. 

The result

Our experienced communications and engagement team supported BaNES CCG and the County Council in successfully launching their county-wide campaign 'Your care, your way'. This allowed the CCG and Council teams to effectively engage with local people to deliver their vision in creating a more integrated service that treats people as individuals, placing equal weight on physical and mental wellbeing, and give people more control over their own care.

Just a really quick note to say thank you again for pulling off a fantastic event yesterday, we have already had some very positive feedback from some of our key providers saying how well run the event was and that it was pitched at just the right level…such a phenomenal achievement in a short space of time! It was a great way to start the conversation and now the real fun begins! - Sue Blackman, Community Services Commissioning Programme Lead, NHS BaNES CCG and Bath and North East Somerset Council.

For more information or to discuss, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. via This email address is being protected from spambots. You need JavaScript enabled to view it. 

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