South Central Child Health Information Service mobilisation

Mobilisation of six separate Child Health Information Service's (CHIS) into a single South Central CHIS included migrating data from five legacy IT systems onto one CHIS IT solution.

The challenge

Commissioned by NHSE South Central in January 2017, SCW won a 4¼-year contract to provide child health services across Berkshire, Buckinghamshire, Oxfordshire, Gloucestershire, Swindon and BaNES. 

The challenge was multifaceted. To transfer staff and to ensure business as usual continuity and stability, to safely migrate the data and to ensure health care professionals across the patch had uninterrupted access to all of the child records they had a legitimate need and requirement to view, including access via mobile devices where required. This was of particular importance in some areas where the CHIS IT system was moving away from the previously shared community IT system.

The project needed to implement standard practices across the South Central patch. 

Our approach

65 staff based across the 6 geographies were transferred (TUPED) into SCW and child health records were migrated from the existing 5 legacy IT systems onto one single CHIS IT system.

In partnership with our IT system suppliers, System C/ Care Plus, we migrated circa 800,000 records with no loss of data. We provided access to System C Care Plus to 1700 healthcare professionals with all necessary data sharing agreements securely in place. We successfully rolled out mobile access for health visitors and school nurses. We identified and maintained in excess of 120 cross-organisational data flows to ensure business continuity from day one.  All staff were equipped with the required IT infrastructure and able to work effectively from their individual team bases from day one of contract commencement.

  • We communicated fully with all stakeholders throughout the mobilisation maintaining and building new relationships to support full engagement with the next phase of the contract.
  • We identified best practices and employed standard operating processes across the teams within the first twelve months of the contract.

The outcome

 The project enabled:

  • Knowing where every child is. An accurate 0 – 19 population - future-proofed to withstand the changing commissioning landscape 
  • Reducing variation and increasing the accuracy of reporting which enables commissioners to make better-informed decisions
  • Statutory and bespoke reporting is now standardised across the region and reportable by practice, CCG and local authority
  • Immunisation invitation letters are scrutinised for accuracy before being issued with the immediate advantage of reducing postage costs, unnecessary calls to GP practices and increasing parent and carer confidence in the CHIS service.

Data is now instantly available across the region.

One of the best mobilisation experiences I’ve been a part of. Excellent work from SCW.  Daniel Messom NHS England South West Screening & Immunisation Manager

Key contacts

Iona Rees, Head of Child Health Information Services (CHIS) This email address is being protected from spambots. You need JavaScript enabled to view it.

Sue Trinder, Director of Child Health Information Services (CHIS) This email address is being protected from spambots. You need JavaScript enabled to view it.

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